Frequently Asked Questions

If your employer fails to recognize any of our certifications, we will issue you a full refund.

All certifications can be bought now and saved for future use.

All provider cards are valid for 2 years after the date certification awarded.

Yes, we can recertify you regardless of the time that has lapsed since your last certification.

Yes, we have trained and certified hundreds of thousands of individuals. We are proud to have a 98% acceptance rate, nationwide and internationally. We recommend checking with your employer if you are unsure.

Yes, our programs are formed by a team of physicians, pharmacists, and nurses to provide the highest standard of certification for all health care professionals and professionals.

Your account will always remain active.

If you wish to reduce the number of emails you receive from us, you can follow the unsubscribe instructions provided in the links at the bottom of our promotional or reminder emails.

No, the Course Completion Certificate is free and available to anyone who completes the free course.

The CME-Accredited Certification offers a digital provider card and CME credits, ensuring you receive official recognition for your continuing medical education while meeting professional development requirements.

You can upgrade to CME-Accredited Certification at any time by purchasing the upgrade. After payment, you’ll only need to take and pass the certification exam—you will not need to retake the entire course. Once you pass, you’ll receive instant access to your CME-Accredited Certification.

Regardless of when your last certification expired, you can sign up for a recertification course, instead of an initial certification course.

If you want to receive less (or none) of our emails, you can click on the corresponding links at the bottom of our promotional or reminder emails and follow the instructions.

Upon successful completion of your exam(s), you will receive an instant digital certificate. For ACLS, PALS, and BLS, you will be provided with a link and instructions to CME University’s website, where you can download your CME Certificate. If you choose to receive a printed card, you will be mailed a hard copy certification card that you should receive in the mail within 5-7 business days. All certification cards are endorsed by Advance Medical Certification. All of our courses are designed by Board Certified Physicians and adhere to the latest ILCOR Standards and Guidelines and are Joint Commission (JCAHO) compliant. We successfully certify hundreds of health care professionals like yourself every day.

Our CPR certification covers infant, child and adult CPR.

Our CPR, AED and FIRST AID is a 3-in-1 course offered for the general public. The BLS is the advanced CPR course designed for healthcare providers.

Yes. Our certification courses are 100% online. You can complete your course anytime, anywhere as long as you're connected to the internet. The courses can be accessed using any browser, including your computer or mobile device. The test is also designed to be taken at your own pace. You may stop any time and continue whenever you are ready. Your card and certificate will be available for download from our website after passing the test.

To reset your account password, just follow the steps below:

1. On the login page click on the link that says “Lost your password?”.
2. Then type your username or email on the box.
3. Click on the red “Reset password” button.
4. You will receive a notification saying “Password reset email has been sent”.
5. Open your email and follow the “Password reset instructions”.

Please follow the steps on how to change the language of our website:

1. Go to this link.
2. Type our website URL or web address then select the language that you prefer.
3. Click on the link on the right side of the result.
4. You should now see that our page is translated into your preferred language.
5. But please be reminded that translated words will not be coming directly from our company but from Google so there might be some words that are not accurately translated.

All certifications can be purchased/redeemed now and used later.