Frequently Asked Questions

Yes, provided you qualify for shipping and fill out the printed card request form in your account after passing your exam. You can use your digital provider card while waiting for your physical provider card that we will mail to you.

Yes, our course materials are based on The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition ACLS Provider Handbook, The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition BLS Provider Handbook, The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition PALS Provider Handbook, The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition CPR Provider Handbook.

• If your employer fails to recognize any of our certifications, we will issue you a full refund.

If your order qualified for a printed card, US mailing addresses should receive a card in 5-7 business days.
If you have an International mailing address, please allow up to 3 weeks for your card to arrive, depending on your location.

• All certifications can be purchased/redeemed now and used later.

• All provider cards are valid for 2 years after the date certification awarded.

• Yes, we can recertify you regardless of the time that has lapsed since your last certification.

Yes. We have certified thousands of people whose employers have been very satisfied with our increased standards. We are proud to say that we have over a 98% acceptance rate nationally. Regardless, we suggest you consult your employer regarding our certification to avoid any possible inconvenience on your part.

• Yes, our program was formed by a team of physicians, pharmacists, and nurses to provide the highest standard of certification for all health care professionals and would-be professionals.

Our programs are educational programs that test upon the concepts and basic skills of advanced cardiovascular life support, pediatric advanced life support and basic life support. Program completion does not ensure that an individual has the competence to perform these skills. It is the responsibility of each hospital or practice to determine the level of competence and qualifications required for someone to assume clinical responsibilities for these.

• Your account will always remain active.

• Our certification programs include unlimited retakes of certification exams. Every attempt, you receive a new set of questions.

• The total number of questions varies on the program.

No. Our programs are designed to be taken at your own pace. We are considerate of health care professional’s busy schedules. Should you begin the exam and find yourself unable to finish it in one sitting, you can save your progress and you may pick up where you left off.

Yes, we provide a skills checklist to download for ACLS, PALS, BLS, and CPR. You can access the skills checklist(s) in the Downloads section of your account.

All of our exams are completely web-based. We do not require an onsite clinical skills check. We have recently added our new Clinical Skills Video Series that is accessible within your account. These Clinical Skills videos demonstrate in detail the correct procedures that would be covered at the onsite clinical skills check. In addition to the course materials, we offer live skills training webinars with one of our medical educators. Also, we offer live Q/A sessions on a weekly basis. For more information, or if you would like to join one of the sessions, visit our registration page.

• Yes. Our ACLS, BLS, and PALS courses are eligible for AMA Category 1 Credits™ and our CPR courses are eligible for up to 6 AMA category 2 CME credits. View full accreditation information

• We are endorsed by the Postgraduate Institute for Medicine (PIM), a trusted independent provider of continuing education for healthcare professionals since 1979 and is a recognized leader for jointly provided continuing education activities. PIM is nationally accredited to certify education and issue continuing education credit to an interprofessional or multidisciplinary audience of learners, including physicians, physician assistants, registered nurses, nurse practitioners, pharmacists, psychologists, dentists, optometrists, healthcare executives, addiction counselors, and clinical laboratory professionals. Its purpose is to deliver effective CME/CE activities that are designed to contribute to the professional development of physicians, as well as other healthcare professionals, support the development and function of collaborative interprofessional teams, and positively impact the delivery of healthcare.
• Does your employer have questions about us? Print our intro letter.

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