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Let Us Answer Your Questions

  • Are your exams based on the latest provider handbooks?

    Yes, our course materials are based on The American Heart Association (AHA) 2015 Edition ACLS Provider Handbook, The American Heart Association (AHA) 2015 Edition BLS Provider Handbook, The American Heart Association (AHA) 2015 Edition PALS Provider Handbook, The American Heart Association (AHA) 2015 Edition CPR Provider Handbook.

  • Do you provide study materials?

    Yes. Provider handbooks are included (digitally) with all certifications.

  • Are you AHA (American Heart Association), ACS (American College of Surgeons), AAP (American Association of Pediatrics) certified?

    No, the AHA, ACS, AAP do not endorse nor are they affiliated with ANY fully online certification program.

  • Does the program come with CME credits?

    Yes. Our ACLS, BLS, and PALS courses are eligible for AMA Category 1 Credits™ and our CPR courses are eligible for up to 6 AMA category 2 CME credits.
    View full accreditation information

  • Do you require a skills test?

    We do not require a skills test to complete our online courses.  Each course now includes a Clinical Skills video from our new Clinical Skills Video Series.  Each video gives a complete demonstration of the correct procedures for that respective exam. Each course also includes written study materials that explain the information found in a skills test.

    In addition to the course materials, we offer a live session via webinar with one of our medical educators every Wednesday at 3pm EST. During this live session you are able to ask questions and assess your skills. For more information or if you would like to join one of the sessions visit our registration page.

  • Do I have a time limit to finish my exam?

    No. Our programs are designed to be taken at your own pace. We are considerate of health care professional’s busy schedules. Should you begin a exam and find yourself unable to finish it in one sitting, all answers are automatically saved and you may pick up where you left off.

  • How many questions are there on the exam?

    The total number of questions varies on the program.

  • What happens if I don’t pass the exam?

    Our certification programs include unlimited retakes of certification exams. Every attempt, you receive a new set of questions.

  • How long is my account active?

    Your account will always remain active.

  • Do your programs ensure those certified are proficient in performing these skills?

    Our programs are educational programs that test upon the concepts and basic skills of advanced cardiovascular life support, pediatric advanced life support and basic life support. Program completion does not ensure that an individual has the competence to perform these skills. It is the responsibility of each hospital or practice to determine the level of competence and qualifications required for someone to assume clinical responsibilities for these.

  • Can RNs take your programs?

    Yes, our program was formed by a team of physicians, pharmacists, and nurses to provide the highest standard of certification for all health care professionals and would-be professionals.

  • Are your certifications accepted nationally?

    Yes. We have certified thousands of people whose employers have been very satisfied with our increased standards. We are proud to say that we have over a 98% acceptance rate nationally. Regardless, we suggest you consult your employer regarding our certification to avoid any possible inconvenience on your part.

  • My certification has been expired for a while; can I still receive my recertification through you?

    Yes, we can recertify you regardless of the time that has lapsed since your last certification.

  • How long are your certifications valid for?

    All provider cards are valid for 2 years after the date certification awarded.

  • Will you mail me my provider card?

    Yes. As soon as you pass the exam, you will be granted instant access to a digital provider card. You can use this digital copy while waiting for your physical provider card that we will mail to you.

  • How long does it take for my provider card to arrive?

    Please allow 5-7 business days, depending on your location, to receive your card.

  • How do I know your website is reputable?

    AMC’s website is endorsed by HONCode, a UN chartered non-governmental agency which certifies less than 1% of internet sites. HON (Health on the Net) was founded to encourage the dissemination of quality health information for patients and professionals and the general public, and to facilitate access to the latest and most relevant medical data through the use of the internet.

    Does your employer have questions about us? Print our intro letter.

  • What happens if my employer fails to accept your certification?

    If your employer fails to recognize any of our certifications, we will issue you a full refund.

  • How do I unsubscribe from your emails?

    If you want to receive less (or none) of our emails, you can click on the corresponding links at the bottom of our promotional or reminder emails and follow the instructions.

Remember, if you’re not happy for any reason just call our customer service. We’ll help you in any way possible, or issue a refund.