Frequently Asked Questions

Many people mistakenly believe that the AHA is an accrediting organization. However, this is not the case; accreditation of our courses is granted by the Postgraduate Institute for Medicine (PIM). All of our courses are created by practicing physicians, and adhere to the same standards as the most recent ILCOR guidelines.

Yes, provided you qualify for shipping and fill out the printed card request form in your account after passing your exam. You can use your digital provider card while waiting for your physical provider card that we will mail to you.

Yes, our course materials are based on The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition ACLS Provider Handbook, The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition BLS Provider Handbook, The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition PALS Provider Handbook, The International Liaison Committee on Resuscitation (ILCOR) 2020-2025 Edition CPR Provider Handbook.

• If your employer fails to recognize any of our certifications, we will issue you a full refund.

Our certification programs include unlimited retakes of certification exams. Every attempt, you receive a new set of questions.

• All certifications can be bought now and saved for future use.

For orders that are eligible for a printed card, those with a US mailing address can expect to receive their card within 5-7 business days. For international addresses, it may take up to 3 weeks for the card to arrive, depending on the location.

• All provider cards are valid for 2 years after the date certification awarded.

• Yes, we can recertify you regardless of the time that has lapsed since your last certification.

Yes, we have trained and certified hundreds of thousands of individuals and have received highly positive feedback from their employers regarding our high standards. We are proud to have over a 98% acceptance rate, nationwide and internationally. However, we recommend checking with your employer if you are unsure.

• Yes, our program was formed by a team of physicians, pharmacists, and nurses to provide the highest standard of certification for all health care professionals and would-be professionals.

• Your account will always remain active.

Our programs are designed to educate and assess the principles and fundamentals of advanced cardiovascular life support, pediatric advanced life support, and basic life support. Completing the program does not guarantee proficiency in these skills. Each hospital or practice is responsible for deciding the qualifications and level of competence required for someone to take on clinical responsibilities related to these areas.

• The number of questions on each exam varies depending on the program.

No. Our programs are designed to be taken at your own pace. We are considerate of health care professional’s busy schedules. Should you begin the exam and find yourself unable to finish it in one sitting, you can save your progress and you may pick up where you left off.

Yes, we offer downloadable skills checklists for ACLS, PALS, BLS, and CPR that can be found in the Downloads section of your account.

Our exams are entirely online and do not require an in-person clinical skills check. To help you learn the correct procedures, we have added a Clinical Skills Video Series to your account. These videos provide detailed instructions on the same procedures that would be done during an on-site clinical skills check. Additionally, we offer live skills training webinars with one of our medical educators, as well as weekly live Q&A sessions. To learn more or register for one of these sessions, please visit our registration page.

• Yes, our BLS, ACLS and PALS courses are eligible for AMA Category 1 Credits™, while our CPR courses are eligible for up to 6 AMA Category 2 CME credits. For more information on our accreditation, please refer to the CME accreditation page.

1. Login to your account.
2. Go to My Account, then click on Dashboard, choose the Complete Courses tab.
3. Under My CME Certificate simply click on Download Certificate.
4. Complete and submit the Evaluation Survey to be able to download your CME Certificate.

• We are endorsed by the Postgraduate Institute for Medicine (PIM), a reputable independent provider of continuing education for healthcare professionals. PIM has been accredited to certify education and provide continuing education credit to a diverse audience of healthcare professionals, including physicians, nurses, pharmacists, psychologists, dentists, optometrists, healthcare executives, addiction counselors, and laboratory professionals. PIM’s mission is to provide effective continuing education programs that support the professional development of healthcare professionals, promote interprofessional collaboration, and improve the delivery of healthcare. If your employer has any questions about us, you can provide them with our introductory letter.

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